From ticket to invoice draft in one system

For strong small IT teams, mainly with up to ten people, who look after small and medium-sized business customers: support by email and phone, on-site and remote work, billed on a time-and-materials basis or by contract. Skipper brings tickets, planning, time tracking and billing into one system, without you first having to set up processes for a large service desk. Skipper grew out of the daily work of an IT service provider, and we use it ourselves every day.

No. Skipper needs a mailbox from which your tickets are created and through which your replies to customers go out. With Microsoft 365 and Exchange Online we connect your mailboxes, including shared mailboxes; likewise Google Workspace, your own Exchange server or a mailbox via IMAP. We set this up together with you during onboarding.

Your mailboxes in Microsoft 365, Google Workspace or via IMAP, your accounting such as Lexware Office, sevdesk, easybill or Billomat, your RMM such as Tactical RMM, NinjaOne or Datto RMM, your team chat such as Mattermost, Microsoft Teams or Slack, and the AI provider you choose. Monitoring systems create tickets via webhook, and AI assistants such as Claude work along through the MCP server. We set up what you use together with you during onboarding. If your tool is missing, get in touch.

The interface for your team is available in German and in English, and each person chooses their language in their own account. Dates and numbers appear in German format in the English interface too. Everything your customers see is only available in German: the customer portal, the emails to your customers and PDFs such as the service record and contracts. Notifications to your team are also preset in German; you can rewrite the templates, but only for everyone at once. You set the language in which the AI assesses and summarises tickets once for the whole instance. The sign-in and setup pages, the entries Skipper itself writes into tickets and the release notes also stay in German. Our support is available in German and in English.

No. Skipper prepares billing for recorded time, materials and travel costs; recurring flat fees, contract values and blocks of hours are not part of its billing. So you continue to bill your monthly flat fees from your accounting program, and the billable time from Skipper is added: with Lexware Office as an invoice draft, with any other program through the billing overview and the service record. You record work covered by the flat fee as non-billable: it stays visible in the reports and does not end up in any invoice draft. This then also applies to materials and travel costs on that entry; anything you want to charge for on top, you add by hand in your accounting program. The work still appears in the service record unless you filter it to billable time first.

Your team records time on the go in the browser on their phone, or after the visit in the form. Besides duration and activity, the form also has the work location, travel costs and materials used. If the timer runs during the visit, you add these details to the entry after stopping it; the dialog for stopping the timer does not include them. There is no separate app, no offline recording and no customer signature on site.

Skipper costs a flat fee per instance and month, tiered by the number of users. Users are the people in your team with their own access to Skipper; your customers in the customer portal do not count. You are billed monthly or annually, and there are separate prices for the cloud and for self-hosting. We tell you the amounts when we speak with you. If you use an AI provider or an accounting program such as Lexware Office, they bill you directly for their services.