Team planning

My Tickets, Co-assigned, Open, Overdue

The ticket list has tabs for My Tickets, Co-assigned, Open Tickets and Overdue, each with a counter, and administrators also see the Backlog. You filter by status, customer, assignee, priority and category, and show or hide the columns of the list as needed. A dot before the subject marks your own tickets and tickets not yet assigned that have new customer messages.

Search finds the subject and ticket number. What others in the team change appears after reloading.

Board and monthly calendar

On the board, tickets sit in five columns from Backlog to Resolved. You change the status by dragging or via the card menu, which also works with the keyboard and on a phone. The monthly calendar places each ticket on its scheduled date, you reschedule by dragging, and tickets without a date sit on a separate stack. The same views exist for every project.

The calendar only shows months and plans by the day, without workload per person and without sync with Outlook.

Recurring tickets for repeat tasks

You set up recurring tasks as a series, daily, weekly, monthly or yearly, with interval, end, lead time and deadline. The form previews the next dates, and future dates appear dashed in the calendar. Generated tickets carry the label “Part of a series”, from which you pause or end the series.

The rules are simple: Skipper has no rule such as “first Monday of the month”. There is no overview of all series.

Several people per ticket

Several people work on a ticket, one of them with main responsibility, and in the same way several of the customer’s contacts can be linked to it. Open tickets you are co-assigned to appear in the “Co-assigned” view. All assignees of the ticket are notified of customer replies and notes from the team.

Notifications, mentions, reminders

Skipper notifies you when a ticket is assigned to you, when someone mentions you with @, when a customer replies, when a ticket becomes due and when a reminder you set yourself is due. Each person decides per event whether the notification arrives by email, in Mattermost or both. In Mattermost, notifications about reminders and due dates can be postponed with a button.

Notifications come by email or in your team chat, in Mattermost, Microsoft Teams, Slack or Matrix, with texts preset in German. We set up the team chat with you during onboarding.